Effective Date: 01.12.2024
Last Updated: 04.01.2025
Privacy Policy
At TripMeld, a product of Reymould Technology Solutions Private Limited ("Reymould," "we," "our," or "us"), we are deeply committed to protecting your privacy. This Privacy Policy outlines the types of information we collect, how we use and safeguard it, and the rights you have concerning your data. By using TripMeld, you agree to the terms of this Privacy Policy. If you do not agree to this policy, you must refrain from using TripMeld.
1. Information We Collect
1.1 Information You Provide
We collect information directly from you when you:
Register an Account: Name, email, phone number, company name, and password.
Make a Purchase: Billing details (e.g., address, payment details) are securely processed via third-party gateways. We shall not store any payment details with us.
Communicate with Us: Information you provide during customer support interactions or when responding to surveys.
1.2 Information We Collect Automatically
When you use TripMeld, we collect certain information automatically:
Usage Data: Actions you take within the platform, including features accessed, navigation activity, and session durations.
Make a Purchase: IP address, browser type, operating system, and device identifiers.
Communicate with Us: Data stored using cookies or similar technologies.
1.3 Information From Third Parties
We may receive information about you from:
Referral Partners: Contact information provided by resellers or affiliates.
Social Media: Public data from your interactions with our social media accounts.
2. How We Use Your Information
We use your information to:
Operate and Improve TripMeld: Manage accounts, enable features, and optimize performance.
Process Transactions: Ensure secure payment processing and manage subscriptions.
Communicate With You: Send important updates, promotional emails, and feedback requests.
Ensure Security: Detect, prevent, and address fraud, misuse, or unauthorized access.
Comply With Legal Obligations: Meet applicable laws and respond to lawful requests.
3. How We Share Your Information
3.1 Service Providers
We share your data with trusted third-party vendors for:
Payment processing.
Cloud hosting and data storage.
Analytics to improve our services.
Third party vendors who can give business.
These providers are contractually bound to use your data solely for the purposes specified by us and comply with strict confidentiality requirements.
3.2 Legal and Regulatory Compliance
We may disclose your data to:
Comply with applicable laws, regulations, or legal processes.
Protect our rights, users, or the public in cases of fraud or security risks.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the involved parties.
4. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer have a legitimate need to process your information, we will delete or anonymize your information from our active databases.
5. Your Rights
Depending on your location, you have the following rights regarding your personal data:
Access and Correction: Request access to or correction of your data.
Data Deletion: Request deletion of your personal information, subject to legal exceptions.
Data Portability: Obtain a copy of your data in a structured, machine-readable format.
Withdrawal of Consent: Revoke consent for data processing at any time.
To exercise your rights, contact us at contact@tripmeld.com. We will respond within the timeframe required by applicable laws.
6. Cookies and Tracking
TripMeld uses cookies and similar technologies to:
Enhance user experience.
Track site usage and improve services.
Deliver relevant marketing messages.
You can manage cookie preferences through your browser settings, though disabling cookies may limit functionality.
7. Data Security
We employ industry-standard measures to protect your data, including:
Encryption: Data is encrypted both in transit and at rest.
Access Controls: Role-based permissions restrict access to sensitive information.
Monitoring and Audits: Regular security audits and threat monitoring.
While we take reasonable precautions, no system is completely secure, and we cannot guarantee the absolute security of your information.
8. Data Breach Notification
In the unlikely event of a data breach that affects your personal information:
We will notify affected users and relevant regulatory authorities within 72 hours, as required by law.
We will provide details about the breach, actions taken, and recommended steps to protect your information.
9. Children’s Privacy
TripMeld is not intended for individuals under 18. We do not knowingly collect data from children. If you believe a child under 18 has provided personal information, contact us at contact@tripmeld.com, and we will delete the data.
10. International Data Transfers
Your data may be transferred to and processed in countries outside your own. Where applicable, we implement safeguards such as standard contractual clauses to ensure your data is protected.
11. Governing Law and Dispute Resolution
This Privacy Policy is governed by the laws of India. Any disputes arising under this policy will be resolved through binding arbitration under the rules of the Indian Arbitration and Conciliation Act, with proceedings held in Hyderabad, Telangana.
12. Changes to This Policy
We reserve the right to update this Privacy Policy. If significant changes are made, we will notify users via email or in-app notifications. Continued use of TripMeld after updates constitutes acceptance of the revised policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us: Reymould Technology Solutions Private Limited.
PAN: AAMCR3010L
Address: Plot No 81, Green Park Avenue, Suchitra, Hyderabad 500067
Email: contact@tripmeld.com
